#Bitdefender customer service how to#
#Bitdefender customer service full#
#Bitdefender customer service software#
#Bitdefender customer service Pc#
#Bitdefender customer service download#

#Bitdefender customer service how to#

I would strongly advise against using BitDefender until the company explains why they added their own proprietary, non-vetted, and highly intrusive browser for banking transactions, why SAFEPAY whitelisting fails, while disabling SAFEPAY in the settings does nothing, and why BitDefender will not answer emails about how to disable SAFEPAY. They never answered - also worrisome behavior. Since I am using the paid version, they are supposed to respond promptly to this request.

#Bitdefender customer service software#

I asked BitDefender software support how to disable safepay. If someone wants secure browsing, the open source Firefox would be a good choice. SAFEPAY insists that it be used to communicate with your bank. Additionally, the instruction 'do not use SAFEPAY' does nothing in the BitDefender settings does nothing. Most worrisome, the ability to whitelist banks (e.g., ) in SAFEPAY does not work. Perhaps the authors intend to hold this information for a few years, then bank fraud theft on a grand scale. SAFEPAY may be perfectly safe, but it behaves like malware intent on capturing all of your banking information. Google, Firefox, and Safari may security issues, but they are well know, well vetted programs from reputable venders.

This puts BitDefender in the position of being able to scarf up all of your bank passwords. Summary: Horrible company, incopetent customer service and NOT working anitvirus software! Stay away, not waste your $$$, purchase the much better and way more reliable competitor software (McAf.)Д«itdefender includes a product, SAFEPAY, that tries to interpose a Bitdefender specific browser for all banking transactions. No help was offered from Bitdefender, Refund ewas not offered, even the suggestion to make a donation to the Ukrain was refused. A reboot did not help, after the thread was discoered again, Bitdefender software crashed again and blocked the PC.

#Bitdefender customer service Pc#

(2) But it get's is worse: After about one week the software was detecting a thread in one of our Chrome browser tabs and froze up, leaving a white or black field on the screen to make it impossible to operate the PC any further.

#Bitdefender customer service download#

I had to research the user forum to find the link to the complete download package - So facit: It is available, but the company are unwilling to share - ZERO stars! Good luck when your company has 100+ machines to cover.

#Bitdefender customer service full#

You only get a starter mini package and then have to repetitively downlaod over and obver again the full 500+MB package. The company will NOT, not even on request, give you the link to the full download. (1) Instalation on multiple computers (purchased a 5 PC license) a horror. Update: i opened a chat window and the Lady was very understanding and helpful with my refund.This is one of the worst nightmare piece of antivirus software we have ever purchased.

please refund my money as i am not happy with it and see no value in using it. i searched for backup files and there were none. i finally uninstalled the program and rebooted and everything was working fine again. little red flags started appearing in different parts of the program and when i'd open them there was nothing. i rebooted in normal mode, and everything was slowed, when i tried to access different parts of the security program, i had to click 4 or 5 times before it responded. when i tried rebooting, the computer froze and the last few lines were something like this, 'c010348=0xc010348' and i saw the word, 'tainted' also. it said it found a trojan LLO(something like that) inside an archive, 'asrbackup.bkp' and about 130 other bad files, and needed to restart in 'rescue' mode to clean them. i updated the av and program version, then ran a system scan. I installed you program on a new ssd with a fresh windows install. is this a sign of the difficulties that occur when someone asks for a refund from the number one rated internet security provider? this is my reason for asking for a refund, maybe it can be taken care of from here, since the other page doesn't seem to work: I bought total security last night, and just followed that link to request a refund, it allowed me to enter all the info, then when i clicked the 'submit' button, the three lights were flashing on and off, but it was never submitted. Please create a ticket in the system and your request will be handled by Bitdefender Customer Service.